FREQUENTLY ASKED QUESTIONS

 

How long will my order take?

Most items are already in stock and we will try to send them out within 3- 5 working days. Items made to order will be assessed and time scale quoted individually. If an item is not in stock or there will be any delay we will notify you via email in the first instance

How do I get an item customised?

Please email us at enquiry.heera@gmail.com to discuss any variations or special requests such as engraving, stone setting etc.

Is there VAT charged online?

All prices on line include VAT.

Do you custom-make jewellery?

We offer a bespoke design service at our stores. In order to find out more about this service, please email at enquiry.heera@gmail.com or call us at +447375139872 .

How do I pay?

Payments are made through the website redirection to PayPal or a debit or a credit card. You can also choose Klarna as your payment method if you are looking for an interest free finance option to slice up your payments.