Faq’s

How long will my order take?

Most items are already in stock and we will try to send them out within 3- 5 working days. Items made to order will be assessed and time scale quoted individually. If an item is not in stock or there will be any delay we will notify you via email in the first instance.

How do I get an item customized?

Please email us at enquiry.heera@gmail.com to discuss any variations or special requests such as engraving, stone setting etc.

Is there VAT charged online?

All prices on line include VAT.

Do you custom-make jewelry?

We offer a bespoke design service at our stores. In order to find out more about this service, please email at enquiry.heera@gmail.com or call us at +447375139872 .

How do I pay?

Payments are made through the website redirection to PayPal or a debit or a credit card. Klarna’s financing options are also available.

If you have any questions about our return procedure, please contact us at +442037953782 or email us at enquiry.heera@gmail.com.

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